COVID-19 Measures Taken by The State Credit Union

Member Notice

Special Hours of Operation



The State Credit Union



2200 Washington Street East



Charleston, WV 25311



Phone: 304-558-0566



Fax: 304-558-0137





Hours of Operations     

Important Phone Numbers

Email Contact 


CU24 (Automated Teller) 

For Technical Questions

8:00 a.m. to 3:00 p.m.


When emailing The State Credit Union for your protection do not include personal financial information such as account numbers, social security numbers, passwords etc. Emails cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed.

Drive Thru

Bill Payment Support 

For General Questions

7:30 a.m. to 5:00 p.m.


Lost or Stolen Debit Card (24/7)    

Lost or Stolen Visa



Employee Directory
CEO 205
Assistant CEO 204
IS Officer 220

Loan Department:

Senior Loan Officer 203
Loan Officer 202
Loan Officer 201
Loan Officer 218

Accounting Department:

Operations Officer 206
EFT/ACH Specialist 207
Accounting Rep 208

Member Service Department:

MS Supervisor 217
MS Coordinator 200
Vault Teller 211
Teller 209
Teller 210
Teller 212
Teller 216

Phone System

State Credit Union Phone Directory and Diagram
2200 Washington Street East
Charleston, WV 25311
Phone 304-558-0566
Fax 304-558-0137

We are providing this phone directory and diagram in an effort to provide our membership more efficient and timely service. We will continue to offer personal phone service as you expect, however, you now have the option to direct your calls to the appropriate location when you receive the automated phone attendant.

If you wish to conduct your financial business on your own time and at anytime convenient for you 24 hours a day, 7 days a week, we offer and recommend the automated phone service and the online internet service.

Please print and place this phone diagram and directory in a convenient location for future reference. We hope this information will make your next call easier and quicker. The following diagram should be used if you receive the automated attendant during regular business hours of 8am to 3pm. Press the number of the location you wish to reach at anytime during the message or enter the extension number of the person you wish to reach.

If you receive an individuals voice mail, please leave a voice mail and a Credit Union representative will return your call as soon as possible. (normally within 2 hours)

State Credit Union

Automated Phone Diagram

Press 1 – CU24 Automated Phone Service 1-800-508-9672

Press 3 – Teller Services

Press 4 – Member Services

Press 5 – Loan Services

Press 6 – Internet Online Services (SCUonWeb)

Press 8 – Staff Directory

State Credit Union
Important Phone Numbers
 Master Card Activation - PIN Setup/Reset

 Lost/Stolen Master Card/Debit Card

 Lost/Stolen Visa Credit Card

 MasterCard/Debit Card Fraud Detection

Privacy Policy

Hours & Location
 Monday - Friday
 Lobby: 8am - 3pm
 Drive Thru: 7:30am - 5pm
 State Payday: 7:30am - 5pm

 2200 Washington St. E.
 Charleston, WV 25311

Contact Us
 Phone: 304-558-0566
 CU24: 1-800-508-9672
 Bill Payment: 1-844-596-1314

Equal Housing Opportunity NCUA